Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition to this billing policy. In the event the terms of your signed contract conflicts with these terms, the signed contract will prevail.
Services purchased from the Company must be used within the timeframe specified at the time of purchase. Service fees are nonrefundable. In the event of cancellation, the Company will not prorate any portion of unused Service fees, and amounts due to the Company must be paid in full.
In the event the Company collects fees for any third party products and/or services, including but not limited to advertising usage, the fees are nonrefundable.
The Company accepts payments via credit/debit card. the Company currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Services subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. the Company will not prorate any portion of unused subscription Services. All subscription fees are nonrefundable.
A request to cancel the Services must be initiated at least 10 days prior to the next invoice date. Any request to cancel the Services must be made verbally or electronically with a Company representative at least 10 days prior to the next invoice date. Emailed requests sent to [email protected] for cancellation are acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply cancelling the credit/debit card associated with the Company account does not cancel the account. The Company will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with a Company representative if you wish to initiate cancellation of your the Company account.
Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the “Subscription Billing” paragraph above.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each the Company customer agrees to provide the Company 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should the Company receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before the Company has been given a chance to resolve the issue, the Company has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by the Company, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, the Company retains the right to collect on any Services or fees that are due. the Company may submit any disputed amounts to a collection agency. Once a chargeback has been received, the Company has the right to suspend the account until the matter is resolved.
Subscription and Service fees, including but not limited to those related to the Seller Tools, LLC, are nonrefundable and will not be prorated at any time.
Updated: June, 2021