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A full ManyChat integration with your Seller.Tools data is incredible powerful. Here are a few quick tips to make this integration setup faster and easier!

Step 1: API Key Custom Field Setup

Once you’ve acquired and copied your API Key to your clipboard, create a new bot field in ManyChat with your Seller.Tools API Key. This will make it easy to pull in your API Key for external requests in ANY flow in your ManyChat account.

Navigate to the Settings page of your ManyChat account, and click into the “Custom Fields” menu.

Note: The Custom Fields menu is also where you’ll be able to add or edit any other custom fields you’d like to use in your flows. The menu includes two types of fields, User Fields and Bot Fields.


User Fields are unique to each of your subscribers and can store unique information about each user, while bot fields are universal across your bot and contain more static information.



Once you click “+ New Bot Field”, you’ll see this popup:


Name your API key appropriately and paste the key you copied from your Seller.Tools account. Once you click create, your key will be saved and easily accessible within any flow!

Remember: Your API Key will change across marketplaces, so make sure you name your keys using clear descriptors to ensure your flows will operate correctly.

Step 2: Configuring External Requests

In ManyChat, you’ll execute most API calls through external requests. An external request is an action that pushes or pulls information to and/or from an external server. In this case, we will be getting and updating information from Seller.Tools.

External requests are set up as “Actions” in ManyChat.

To set up an external request, you’ll need four pieces of information:

  1. Request URL: Where your information is located. We’ll give you specific URLs for the most common ManyChat integrations, but all Seller.Tools API URLs can be found here.
  2. Request Type: Will most typically be GET or POST. This determines whether you are pushing or pulling information to/from the URL.
  3. Seller.Tools API Key: Use your custom field for ease, accuracy, and security. This won’t change across all requests.
  4. ManyChat Custom Field Value: This will be different for most external requests that you’re building. Most of these custom fields are set up for you through the Seller.Tools templates, but you can create your own to store certain order attributes or pieces of customer information that you’re gathering.

Refer to the image above for where each piece of required information will be inputted.

Step 3: Testing and Response Mapping

Once you’ve inputted the correct information, you can test the API call to ensure that it’s pulling in the correct information.

On the response page, you should see a string of code that contains the information that you’re looking for.

Next, we want to isolate the specific information we want to use, and map it to a Custom Field to store within ManyChat. When you store a piece of information about a customer in a Custom Field, you can access that information in other flows and in later communication.

For example, storing an Order ID for a customer’s order allows you to automate your customer service processes by sending order updates, shipping notifications, and follow-up correspondence after their order is received.

JSONPath Syntax

To map information from the API call to a custom field, you need to use the correct syntax. Although the specific syntax for each API call within ManyChat flow templates will be imported for you and will be detailed on this page, it’s important to understand the syntax if you want to create any custom calls. Learn more about JSONPath syntax here.


For a deeper dive into external requests, check out this resource from ManyChat.



Steal the ManyChat flows of top 1% Amazon sellers!

Customize these flows to save hours of work and get back to prioritizing the exact needs of your business.

Check Order Status

The Seller.Tools Order Status flow will instantaneously give your customers full access to their order information at any given time without hours of manual management.

You can create any additional Custom Fields to map any additional attributes that your customers may want to track, but in the Seller.Tools flow, we’ll show you how to set up Order Status and Estimated Ship Date.

1. Request URL: https://data.seller.tools/api/v1/orders/{S.T.Orders.Data.ID}

Use the Seller.Tools Order ID (S.T.Orders.Data.ID) Custom Field here
2. Request Type: GET

3. For each external request, map the JSONPath to the correct Custom Field. For the requests in the template:

Order Status: $.data.order_status –> S.T.Orders.Data.Order_Status
Estimated Ship Date: $.data.earliest_ship_date –> S.T.Orders.Data.Earliest_Ship_Date

Coupon Code Distribution

1. Set up a Promotion in Seller.Tools

Select the ASIN that you want to create a promotion for, and create codes in Seller Central and upload to Seller.Tools. A hash will be generated when you create the promotion. Save this somewhere easily accessible, as you’ll need access to it in the next step.

2. Set up an external request in ManyChat

Request Type: GET
Request URL: https://data.seller.tools/api/v1/promotions/{hash}/coupons/{S.T.Order.ID}
Insert hash from promotions step and ST.Order.ID custom field into the URL and test the request. If it’s set up properly, you’ll see a coupon code pulled in.
3. Map the response to the ManyChat custom field S.T.Promotions.Data.Value

Syntax: $.data.value → S.T.Promotions.Data.Value
4. Next, you can use the value in this custom field to distribute coupon codes through the Code Distribution Flow.

Create MCF Replacement Order

Automating the creation of an MCF Order will save hours of manual work and will help you build a review-enticing, responsive customer service experience for your customer.

If you noticed that someone wasn’t satisfied with or returned their product, you can follow up in an instant to offer them an additional product or facilitate another order to correct their experience.

Be sure to utilize the Seller.Tools Create MCF Order ManyChat flow to set this up in only a few minutes.

Read more about merchant-fulfilled orders from Amazon’s resources on the topic here.

We’ve included an Order ID generator to replace a previous Order ID with a different Order ID for the seller-fulfilled order. If you have another method of assigning these Order IDs, make sure you change this step.

Next, we will set up the order fulfillment external request. Here’s the information you’ll need:

Request URL: https://data.seller.tools/api/v1/orders/fulfillment
Request Type: POST
Since we are pushing information from ManyChat to create an order, you don’t need to map a response for this request.

In the template, we recommend sharing your customers’ new Order ID with them after their order has been created. They can then check their order in the Order Status flow at a later time.


Get User Address

Use ManyChat to acquire and save customers’ addresses to send replacement orders, additional items, and follow-up correspondence automatically.

We recommend using the address acquisition template in the MCF Order flow for ease and accuracy.

You’ll have to acquire and map each field of a customers’ address individually, then can compile it using the custom fields you created.

The template in the “Create MCF Order” flow has the correct inquiries and custom fields, so make sure you import the template in its entirety to use this tool.

Wheel of Fortune (Gamified Giveaway)
Automated Review Capture
Simple Offer + Review Request

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